HOW DO I GET FREE COFFEE?
Every Monday morning we start the week off by giving away free coffee to one of our newsletter subscribers. All you have to do is sign up for our newsletter and we will include you in the draw each and every week.
WHAT MAKES YOUR COFFEE SO SPECIAL?
All of our coffee is considered specialty grade, 80+ points on a 100 point scale. To get this level of quality, great care and attention to detail must be taken at every step in the process from growing all the way to brewing. Read more about this here.
WHERE IS YOUR COFFEE GROWN?
Coffee is grown in a very specific part of the world between the Tropic of Cancer and the Tropic of Capricorn. All of our coffees are Arabica beans and are required to be grown at high altitude.
IS COFFEE GROWN IN TURKEY?
With the exception of some experimental coffees being grown in greenhouses, coffee is not currently grown in Turkey. All coffee that you buy will have been imported from a coffee origin country.
WHEN DO YOU SHIP OUT YOUR COFFEE EACH WEEK?
We ship our all orders on Tuesdays and Fridays of each week. Orders received after 12pm on Thursday will be shipped out the following Tuesday.
WHAT SHOULD I DO IF THERE IS AN ISSUE WITH MY COFFEE?
If, for any reason, there is an issue with your coffee or you aren’t satisfied with the product, e-mail us at firstname.lastname@example.org and we will make it right.
WHAT IS THE BEST WAY TO STORE OUR COFFEE?
Coffee doesn’t like to be stored in a hot, moist, bright, or a smelly environment. It will keep its freshness the longest when stored in an airtight container in a cool, dark, dry, and odour free place.
WHAT IF I DON’T LIKE MY COFFEE?
Let’s talk! We want to work with you to get a coffee that you will enjoy drinking. E-mail us at email@example.com.
CAN I CANCEL MY ORDER?
If you change your mind for any reason on an order you have placed, let us know right away at firstname.lastname@example.org. If we haven’t shipped the order, we will cancel it and give you a full refund.
WHAT IS YOUR RETURN POLICY?
We have one of those! You can read it here.
MY ORDER DIDN’T COME ON TIME. WHAT SHOULD I DO?
Send us an e-mail and we will refund the fee you paid for shipping. Please include your order number in your e-mail, it will make our job easier.
DO YOU SHIP OUTSIDE OF TURKEY?
At this time we do not yet ship retail orders outside of Turkey. We hope to be able to do this soon. If you are interested in placing a wholesale order from outside of Turkey, get in touch and we would be happy to work with you to make that happen.
WHY DON’T YOU SELL DARK ROASTED COFFEE?
The goal of our roasting style is to bring out the natural flavours of the bean. Because our coffee beans are such high quality, this means you will get pleasant fruit, floral, chocolate, caramel, and/or nutty flavours in your cup. It would be a shame to cover up these flavours with the dark, roasted, smoky flavours of the roast.
WHAT IS THE BEST WAY TO BREW THE COFFEE THAT I ORDER FROM INCOMMON?
CAN I SEND PRODUCTS FROM YOUR WEBSITE AS A GIFT TO SOMEONE?
Absolutely, what a great idea! Simply put in their shipping information when you order and we will get it to them straight away. (We know they're going to love it!)
DO YOU OFFER WORKSHOPS?
Yes, we do! We offer classes and workshops on many different coffee related topics including: espresso, brewing, latte art, cafe management. We also offer coaching for coffee competitions. Check our events calendar for any upcoming classes. If you want to schedule a private class, e-mail us at email@example.com.
WHAT IS A COFFEE CUPPING?
A cupping is a coffee tasting that is widely done throughout our industry to evaluate the quality of coffee beans. We do it at least once a week to evaluate our roast profiles and to ensure that our palates are calibrated.
CAN I ATTEND A CUPPING?
We would love for you to join us! Our cuppings are always open to the public and are free to attend. Find out more information here.